FAQ

Eligibility

1. Can anyone play at Playgate Casino?

Technical Set-up

1. What kind of computer do I need?
2. What is the recommended screen setting?
3. Does your software support Macintosh?
4. I have a 21-inch display. Can I get the casino in full size?

Security & Privacy

1. What information do you need about me?
2. How do you use my personal information?
3. Why do you need my date of birth?
4. How carefully does Playgate Casino protect my personal data?
5. Do you use 'cookies' and do I have to accept them?

Cashier

1. How do I make a deposit to my account?
2. How long does it take to process my deposit?
3. How do I withdraw my winnings?
4. What is the "pending withdrawals" screen?
5. I have made a withdrawal but have changed my mind. How do I cancel a withdrawal request?
6. How can I follow up financial transaction operations?
7. Is it safe to use my credit card at the Playgate Casino?

Eligibility

1. Can anyone play at Playgate Casino?
   
   In some countries, it is legal to gamble on the Internet. In other countries, it is not. You must abide by the laws that apply in your country.
   It is the responsibility of each individual customer to ensure that they comply completely with their own local, national or state laws concerning betting, prior to them registering with Playgate Casino, or before placing a bet. However the management has decided to forbid access to our gaming establishment players coming from a small number of countries. To find out if your country is invalid, please ask our support service.

Technical Set up

1. What kind of computer do I need?
   
   We recommend a Pentium 400 MHz with a minimum of 25 MB available on your hard drive and 128 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software could not work if a firewall is installed.
   
   
2. What is the recommended screen setting?
   
   To enjoy the full impact of the casino environment we recommend a minimum screen resolution of 800 X 600 and 256 colours. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game.
   
   
3. Does your software support Macintosh?
   
   The flash version do support Macintosh.
   
   
4. I have a 21-inch display. Can I get the casino in full screen size?
   
   Yes, you can select the full screen mode from the option dialog in the casino lobby.

Security and Privacy

1. What information do you need about me?
   
   When you register as a guest, we only require your first name, last name and e-mail address. This will allow you to play for fun in our full multiplayer environment casino.
   
   When you register as a guest, we only require your first name, last name , full postal address, your daytime phone number, email address and date of birth. This will allow you to play for real money in our full multiplayer environment.
   
   This information also allows us to keep a user profile so that we may customise preferences for each specific user at a future time through our personal pages.
   
   
2. How do you use my personal information?
   
   Your personal information is used for the purposes of:
   • Processing any transactions undertaken by you
   • Internal administration and analysis of your activity on our site and in our casino to provide you with a better service
   • Informing you about our products and services you may find interesting
   • To verify compliance with regulatory requirements
   
   
3. Why do you need my date of birth?
   
   Our prime purpose is to disallow access to gambling by underage players. It also allows us to know our visitors better and tailor specific features, promotions, or other notifications to their needs.
   
   
4. How carefully does Playgate Casino protect my personal data?
   
   Your personal data is contained behind secured networks and is only accessible to a limited number of employees with special access rights. Financial and sensitive transactions can be carried out on our secure server. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology.
   
   
5. Do you use 'cookies' and do I have to accept them?
   
   Playgate Casino uses cookies: bits of electronic information that a web site can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Most web browsers can be configured to reject cookies or notify you whenever you are sent one. Even without accepting cookies, you can still access most of the features on the Playgate Casino site.
   
   

Cashier

1. How Do I make a deposit to my account? In order to make a deposit you must first download Playgate Casino software. For a complete step-by-step instructions on downloading and installing Playgate Casino, go to "getting started" section. You then need to open your real money account. After you receive you real-money username and password, you are ready to make a deposit into your Playgate Casino account.
   
   
   • Start the Playgate Casino program, and select the "Real money mode" option.
     
   • Enter your real username and password in the Login window.
     
   • Select "Cashier" from the upper-right corner of the lobby followed by pressing the "Deposit" button.
     
   • Select you desired deposit method.
     
   
   
   While credit cards have traditionally been the favored method for funding casino accounts, new limitations being imposed by Credit Card companies are making it increasingly difficult for players to continue funding their accounts. There are, however, excellent alternatives like: NETeller, Insta Cash, Moneybookers, FirePay, Citadel, OnDemandFunds, Central Coin, 900Pay, EcoCard, PaysafeCard, UseMyBank, Maestro/Switch Card, INSTADEBIT, Wire Transfer or Bank Draft. All of these deposit methods are accompanied by a special bonus from Playgate Casino.
   
   
   
2. How long does it take to process my deposit? Most of our deposit methods are instant. Wire Transfer deposits take 2 - 5 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer. Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit depends on regular world wide mail and may vary according to your location and/or other factors.
   
   
3. How Do I withdraw my winnings? To withdraw money from your account go to Cashier and select "withdraw" button. You can choose to withdrawal using any of our cash out methods:
   NETelller, Instacash, Moneybookers, Click2Pay, Central Coin, EcoCard, InstaDebit, or Firepay accounts, or by sending a Bank Draft Express. Other withdrawal methods include: Wire Transfer (direct bank account transfer), Bank Draft (cashier's check). Please note that due to new Visa and Master Card regulations, we can no longer issue credits for previous MasterCard and Visa deposits. Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address has been changed, please contact our Customer Service department at support@playgatecasino.com. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdrawals.
   
   If you select Wire transfer as the preferred method for withdrawal, you will be asked to fill in your bank account details. There are no charges imposed on Wire transfer withdrawals.
   
   While there is NO LIMIT to the amount a Player can cash out in the casino, there is a maximum amount that can be Withdrawn in one time. For receiving any Withdrawal which is higher than $9,000, an amount of $9,000 (or the corresponding amount in the currency of payment) will be paid to you once a month, upon your Withdrawal request, until the full amount of your Withdrawal is paid. The foregoing applies also to Withdrawals of progressive jackpots. Withdrawals depend on verification of all required documents as set in clause 9.4
   
   You can track the status of your withdrawal requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.
   
   
4. What is the "pending withdrawals" screen? Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department in Antigua. By entering the "Pending withdrawals" screen in the "Withdraw" section in the cashier you can view all your withdrawal requests that are waiting to be processed. Generally no withdrawal request will be processed for four business days after making the request. Until a withdrawal transaction has been processed, you can cancel it and return the amount back to your casino account, so that you can continue playing.
   
   
5. I have made a withdrawal but have changed my mind. How do I cancel a withdrawal request? As mentioned, all withdrawal requests awaiting to be processed show up in the "pending withdrawals" screen in "Withdraw" section in Cashier, for about four business days from your initial withdrawal request date. You can cancel withdrawal requests as long as they show up in the "pending Withdraws" screen, and return the requested amount back to your casino account, so you can go ahead and play.
   
   
6. How can I follow up financial transaction operations? The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdrawals and deposit requests.
   
   
7. Is it safe to use my credit card at the Playgate Casino? Absolutely yes. We use the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure with us. In fact, using your credit card at the Playgate Casino is much safer than using it at your local department store. For further information, visit our Security Section.