The Bonus mentioned in the promotional email will be given only to those players who initially received this email, and who have no withdrawal in pending status. Some of our bonuses are given automatically, and others have to be requested. If you have not received your bonus automatically after your deposit, please contact us by:

Clicking on the online support icon in the casino lobby.

If we are not available in the casino,

please send an email to support@playgatecasino.com, and add in the subject line your username as well as the code of the promotion. You will find this code in the bottom of the promotional email you have just received.

Players with pending withdrawals cannot receive bonuses. If you wish to receive a bonus, please cancel your withdrawal in the cashier, or click on the online support icon for assistance.

For U.S $, European €, and GBP £
In the interest of fair gaming, you must wager at least (8) eight times your bonus and deposit before making any cash outs. Bonus credits are for wagering purpose only, and you may not cash out the bonus. You may only cash out your winnings.
Only withdrawal of an amount superior to the Play Bonus will be processed, and the Play bonus will be deducted from your withdrawal request.
The casino will not award bonuses to a player who has a withdrawal pending.
The casino has the right to refuse or withhold a bonus in the event of funds being cancelled or denied by any payment service.
Bonuses will be automatically removed from players' accounts after a withdrawal request.

Playgate Casino reserves the right to change the terms and conditions of this offer at any time and it is your responsibility to periodically check here for changes and updates. Bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps (all sorts of Craps), SicBo (all sorts of SicBo), and Video Poker (all sorts of Video Poker) do not fulfill players obligations with regards to the minimum wagering requirements. If you withdraw before having met the minimum wagering requirements, your bonus and winnings will be void.

Please Note that players depositing with £ and are not from the United Kingdom, must wager at least thirty five (35) times their deposit and bonus amount before making any cash out. Bets placed on Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps (all sorts of Craps), SicBo (all sorts of SicBo), Video Poker (all sorts of Video Poker), Blackjack (all sorts of Blackjack), and Casino War (all sorts of Casino War) do not fulfill the player's obligations with regard to the minimum wagering requirements for players depositing with £ and are not from the United Kingdom.

Unless otherwise mentioned, all our promotions start when the player receives the promotional email (as it will appear in our records), and ends at 11:59 PM the last day of the promotion, as stated in the promotional email.

You may not withdraw your initial deposit before having wagered the minimum wagering requirement. If you do so, your bonus and winnings will be void.

Real Cash Bonus additional terms and conditions:
In order to receive the real cash bonus the player:
Must not have a withdrawal in pending.
Must have completed the wagering requirements of all previous bonuses.May not have more than 20% of the total monthly deposit amount in their account.
Cashback bonus additional terms and conditions
In order to receive the cashback bonus the player:
Must not have a withdrawal in pending
Must not have any funds in their account
The promotional offer you have received by email cannot be combined with any other offers or promotions offered by Playgate Casino.

Due to severe ongoing abuse of promotional offers by players from, Malaysia, Denmark, and China, players from these countries are not entitled to participate to our promotions and receive our bonuses.

According to Playgate Casino withdrawal policy, the requested withdrawal amount will be refunded back to your method of original deposit, up to your Casino Deposit Balance*.

The remaining sum, if any, will be sent to you via Wire Transfer or Bank Draft, or via Neteller, Firepay, Click2Pay, Central Coin, EcoCard, or InstaDebit if you have used these methods in the past.

*Casino Deposit Balance is composed of the total deposits made using specific deposit methods less previous Cash Outs and/or refunds.

Due to Credit Card's regulations we are not permitted to return funds to your Credit Card account. Cash Outs will be returned via Wire Transfer, or Bank Draft, or one of our other payment methods that supports withdrawals.

Bets may only be placed by those who are aged 18 or over and Playgate Casino takes very seriously its responsibility to ensure compliance with this.

Playgate Casino views gambling as a legitimate pastime for responsible adults. If you wish to do so, you may set a monthly limit on the amount you may deposit in your account. Please contact support@playgatecasino.com for more info.

The Playgate Casino reserves the right to change the terms & conditions of the bonus at any time during the bonus period. The casino reserves the right to review transaction

records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player/s are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.

Furthermore, if upon such review, the players practices have been be deemed to be "Promotion Abuse", Playgate Casino Management has the right to take the following actions, at its sole discretion, against such abusers:

All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
Abusing Player accounts may be terminated with immediate effect.
In the event of a dispute, the decision of the casino will be final.